What if the seal is broken when I receive my phone?

All phones sold by UNSHACKLED.com are brand new unless stated otherwise on the website (pre-owned/refurbished). Unless clearly stated on the individual phone information pages, all phones sold by UNSHACKLED.com are brand new. We do random box checks to make sure all our stock is perfect so in these instances we have to break the seal … Continued

How can I make changes to my delivery info?

Can I change my delivery address? Once your order has been processed, you will not be able to make any amendments to your delivery address. This is necessary to ensure that your phone gets to the right place and right person. Changing your delivery timeslot You can respond to the text message or email when … Continued

What happens if I miss my delivery?

If you’re not at home to collect a DPD delivery DPD will leave a card, telling you they tried to deliver. Please call the number on the card to arrange a convenient time for your order to be delivered. If you don’t call DPD, they’ll try to deliver your order on the next working day. … Continued

How can I cancel my order?

How can I cancel or change my order before it’s delivered? If your order’s not been picked in the warehouse then we will not be able to stop this being shipped. If your order is not complete yet or is on hold for any reason then we may be able to help make a change … Continued

Where’s my Order?

You can Track your Order in your My Account Section When you order online we’ll send you two emails The first confirms that we’ve received your order – we’ll send this shortly after you’ve placed it. The second confirms your order has been accepted and is on its way – we usually send this the … Continued

What network do the MVNOs run on?

We show SIM deals from a wide variety of network providers.  Some deals are from mobile networks (MVNO) you may not have heard of, but they are powered by the bigger mobile network operators (MNOs). To find out more about MVNOs click here. All Main Network Carriers and MNVOs  Network  Carrier Established  BT Mobile  EE 2015 … Continued

Can I end my monthly payment plan early?

Zopa You can settle your loan in full early by using your direct debit you already have set up. Sign in to your account here and select My Zopa Loan. Select View details on the panel showing your active borrowing (which will have a status of Paid Out). Then select Make an extra payment. Omni … Continued