My phone is playing up – what can I do to fix this?

Sometimes your phone may need a little TLC. However, regularly updating the phone’s software can be a good way to keep your phone running smoothly. If you are having any issues, run a software update before contacting your phone’s manufacturer to organise a repair. Chances are, this will fix the issues you’re experiencing. There are other … Continued

My phone has developed a fault – what do I do?

If you are experiencing any issues with your phone we can help. If your phone is faulty and it’s within 30 days of when you took delivery, then we are happy to exchange the phone for a like-for-like replacement. To request an exchange please contact our livechat team and they will be able to run … Continued

How to do a factory reset on your phone

It’s important to reset your phone before selling it or trading it in, to ensure that all your personal information is wiped from the phone. If you are resetting your phone in order to fix a problem, it’s always advisable to contact your phone’s manufacturer for advice for proceeding. There are various troubleshooting processes that they … Continued

What does the warranty cover?

A warranty covers the phone if it breaks down through no fault of your own. However a warranty will only cover certain repairs and certain scenarios, so it’s important to know what’s included and decide from there whether you wish to purchase additional phone insurance. I dropped / smashed my phone! Your warranty will not … Continued

How long does a phone warranty last?

Most mobile phones and electronic devices have a 1 to 2 year manufacturers warranty. However, anything considered as a consumable item like battery, charger, USB cable or headset will have a much shorter warranty – generally 6 months. The reason for this is that the expected life from things like batteries will vary a lot … Continued

What is a warranty?

A warranty is a manufacturers’ guarantee to repair or replace your phone if something goes wrong with it that isn’t your fault.     Nokia   Sony Samsung   BlackBerry   LG Motorola   HTC   Apple Alcatel   Pixel