What if the seal is broken when I receive my phone?

All phones sold by UNSHACKLED.com are brand new unless stated otherwise on the website (pre-owned/refurbished). Unless clearly stated on the individual phone information pages, all phones sold by UNSHACKLED.com are brand new. We do random box checks to make sure all our stock is perfect so in these instances we have to break the seal … Continued

How to set-up email on my new phone

Adding your email account to your new phone should be a straightforward process. Normally you just need to enter the details (email address, password) and it’ll set-up as if by magic! Sometimes though it isn’t always as easy as this and you’ll be faced with questions about mail servers, port numbers and other technical sounding … Continued

What is a Refurbished or Certified Pre-Owned phone?

We offer 2 gradings of refurbished which we list as Grade A and Grade A + below shows what the difference is Grade A These are 14 day returned products that have been refreshed and come with a 12 month warranty, they come in a generic box with a quick start guide and what accessories … Continued

My phone is playing up – what can I do to fix this?

Sometimes your phone may need a little TLC. However, regularly updating the phone’s software can be a good way to keep your phone running smoothly. If you are having any issues, run a software update before contacting your phone’s manufacturer to organise a repair. Chances are, this will fix the issues you’re experiencing. There are other … Continued