How can I cancel or change my order before it’s delivered? If your order’s not been picked in the warehouse then we will not be able to stop this being shipped. If your order is not complete yet or is on hold for any reason then we may be able to help make a change … Continued
You can Track your Order in your My Account Section When you order online we’ll send you two emails The first confirms that we’ve received your order – we’ll send this shortly after you’ve placed it. The second confirms your order has been accepted and is on its way – we usually send this the … Continued
If you are experiencing any issues with your phone we can help. If your phone is faulty and it’s within 30 days of when you took delivery, then we are happy to exchange the phone for a like-for-like replacement. To request an exchange please contact our livechat team and they will be able to run … Continued
Regardless of how you bought your phone (through our finance plan or buying outright) you are entitled to a cooling-off period of 14 days from the date you receive your phone. To request a refund please contact our livechat team who will request a returns bag to be sent to your home. The phone must … Continued
We use DPD, who were awarded “Best Delivery Company in the UK” by Which? Consumer group. They use a text message system to communicate directly with you, advising on a time slot when your phone will be delivered and allowing you to alter the date / time if it isn’t convenient with you.
This is for your security and peace of mind. Phones are expensive, desirable items and we want to make sure your phone gets to you directly. We have a few checks in place to make sure that the card used and the delivery address match up. Also if you are taking the phone on our … Continued